Disclaimer and Terms of Warranty

All new HARVIA electric sauna heaters are covered by a two-year warranty from the date of purchase. If the product is registered, the warranty extends to a total of three years. This warranty covers all heater components, including thermostats, controls, and contactors.

For non-consumer or commercial use, the warranty is limited to two years and does not cover heating elements or parts subject to normal wear and tear.

This warranty applies only to defects in materials or workmanship. If a defect arises within the warranty period, Harvia will provide replacement parts once the faulty components are returned. Replacement parts do not extend the original warranty period.

The warranty does not cover the following:

• Normal wear and tear.
• Damage or defects resulting from improper installation, use, or maintenance, or failure to follow Harvia’s instructions.
• Damage caused by using non-Harvia sauna stones or incorrect installation of sauna stones. Non-Harvia stones may introduce contaminants that can damage the heater.
• Damage resulting from pouring pool, spa, or well water over the sauna stones, as chemicals in such water can harm the heater. The sauna must be preheated for at least 30 minutes before water is poured over the stones, and only one or two ladles of water should be used at a time. The warranty is void if a shower is installed in the sauna room.
• Defects caused by pouring essential oils directly onto the stones or heating elements. Only Harvia essential oils, properly diluted in water, may be used. Other oils may leave residue, damage components, and pose safety risks.
• Defects or damage caused by installation or wiring by uncertified electricians or unauthorized service personnel.
• Use of the heater in unsuitable conditions, including improper room size or volume, uninsulated walls or ceilings, extensive use of tile, stone, glass, or other non-wood surfaces.
• Connection of the heater to GFI breakers. Nuisance tripping can damage internal components and void the warranty. All Harvia electric sauna heaters must be connected to a standard 2-pole breaker. Use of a GFI breaker voids warranty coverage for all internal parts, including any control unit.

This guarantee will be voided if warranty information is not filled out and returned within 15 days of purchase, and it applies only to original installation of product and to original purchaser. For more information, please visit Harvia’s Warranty Terms.

MrSteam offers a limited lifetime warranty for every MrSteam Residential Steambath Generator, guaranteeing that the product will be free from defects in materials and workmanship for its lifetime. Should the generator fail to conform to this warranty, MrSteam will, at its discretion, repair or replace the unit.

Warranty service within 2 years from the date of purchase: if a warranty claim is made within two years from the date of purchase, MrSteam will provide free in-home warranty service, including both parts and labor. Warranty service after 2 years from date of purchase: for claims made after two years, MrSteam will provide a lifetime warranty on parts.

However, after the two-year period, customers will need to contact MrSteam directly for warranty service. Please note that freight charges for shipping the generator to and from MrSteam will be covered by MrSteam, provided an RMA (Return Authorization Number) is obtained prior to return.

To initiate a warranty claim, please contact MrSteam at:

• 1-800-76-STEAM (East Coast)
• 1-800-72-STEAM (West Coast)

This warranty does not cover generators that have been:

• Used in non-residential settings.
• Damaged by lightning, electrical storms, or power surges.
• Affected by local water conditions
• Installed or operated against the instructions in the MrSteam installation, operation, and maintenance manual.

For further information, please visit the MrSteam Warranty Terms.

“Personal Information” is information that identifies you as an individual. Non-Personal Information, in contrast, is any information that does not reveal your specific identity.

Our collection, use and disclosure of Non-Personal Information are addressed below under the heading “Non-Personal Information.”

We and our service providers may collect the following Personal Information:

• Name
• Postal address (including billing and shipping addresses)
• Telephone number
• Email address
• Driver license number and
• Credit and debit card number.

We and our service providers may use Personal Information:

• To respond to your questions and process your orders, payments, shipping, and related communication.
• To send important updates about our site, terms, and policies.
• To share news about products, services, promotions, or contests by email, mail, or phone.
• To manage promotions or sweepstakes (specific rules may apply).
• To personalize your experience and improve our services.
• To analyze trends, protect our business, and comply with legal requirements.
• To allow you to share our content with friends (you confirm you have consent).
• To protect our rights and pursue legal remedies if needed.

Your Personal Information may be disclosed:

• To trusted service providers for hosting, payments, shipping, IT, customer support, and similar services.
• To our subsidiaries and affiliates for marketing and related purposes.
• To sponsors of contests or promotions.
• To people you message through the Site.
• By you, when posting on public areas like forums or blogs — please share carefully.
• To third parties in business transfers like mergers or sales.
• As needed to comply with laws, protect our rights and operations, or respond to legal requests.

Free shipping applies only to the following product categories:

• Electric sauna heaters
• Wood-burning sauna heaters
• Sauna accessories
• Electric Sauna heater accessories
• Wood burning Sauna heater/stoves accessories

Other products are not eligible unless explicitly stated.

• A minimum order value of $350 (before taxes) is required to qualify for free shipping.
• The qualifying amount must be made up of eligible items only.

• Free shipping is available on orders shipped to Canadian addresses only.
• Remote locations are excluded from free shipping eligibility.
• If an order is shipping to a remote or hard-to-access area, our team will contact you after checkout to confirm delivery options and any applicable shipping charges.

Sauna Specialist reserves the right to determine shipping eligibility based on carrier limitations and delivery location.

Taxes, installation services, oversized items, and special handling fees are excluded from the free shipping threshold.

Modifying your order (removing items, changing the shipping address, or splitting shipments) may affect free shipping eligibility.